PRIVACY POLICY
Effective Date: 27 November 2023
Thank you for visiting www.threeriverspark.com.au (the "Site"). This Privacy Policy outlines how Three Rivers Accomodation Pty Ltd, trading as Three Rivers Accomodation Mundubbera, (ABN 72 672 617 631) ("we," "us," or "our") collects, uses, and protects your personal information.
1. Collection of Personal Information
We collect personal information directly from you or through the Site. The information may include, but is not limited to:
- Name
- Date of Birth
- Address
- Driver’s License or Passport details
- Email addresses/IP addresses
- Telephone numbers
- Vehicle details
- Payment information (credit card)
- Financial and transaction details
- Special needs or preferences
2. Why We Collect Personal Information
We collect personal information for various purposes, including:
- Contacting and communicating with you
- Internal record-keeping
- Market research and business development
- Risk management and emergency response
- Staff training
- Marketing and newsletters
- Improving services and facilities
- Compliance with legal requirements
3. How We Collect Your Personal Information
We collect and store your information through:
- Reservation process on the Site
- Email or telephone registration process
- Access to the Kui Parks Membership portal (if you are a member)
4. Bookings and Check-in
When you make a booking or check-in, we automatically collect certain information related to your stay, such as name, address, phone number, email, and credit card details.
5. Information about Other People
If you provide information about other people (e.g., travel companions), you must have their consent. We take steps to inform individuals about this Privacy Policy.
6. Disclosure of Personal Information
We may disclose personal information to third parties for specific purposes, including emergencies, legal requirements, marketing tools, technology suppliers, Kui Parks entities, and third-party service providers. We request third parties to adhere to this Privacy Policy.
7. Direct Marketing
By providing your personal details, you consent to us using your information for direct marketing purposes. You have the right to opt-out of marketing communications at any time.
8. Protection of Personal Information
We take reasonable steps to ensure accuracy, security, and protection of personal information from misuse, interference, loss, or unauthorized access.
9. Cookies
We may use cookies and web beacons on the Site to enhance your experience. Cookies do not reveal your email address or personally identifiable information unless provided by you.
10. Links to Other Websites
Our Site may contain links to external websites. We are not responsible for the privacy practices of those websites.
11. Amendments
This Privacy Policy may be amended, and your continued use of the Site indicates acceptance of any changes. Please review this policy regularly.
12. Your Rights and Controlling Your Personal Information
Choice and Consent: Providing personal information is optional, and you can choose not to provide it.
Restrict: You may restrict the collection or use of your personal information.
Access: You can request details of the personal information we hold about you.
Correction: If information is inaccurate, incomplete, or misleading, you can request correction.
Complaints: If you believe we breached privacy principles, you can file a complaint, and we will promptly investigate.
3. Contact Information
For questions or notices related to this Privacy Policy, please contact us at:
Three Rivers Accomodation Pty Ltd, trading as Three Rivers Accomodation Mundubbera
ABN 72 672 617 631
37 Strathdee Street, Mundubbera QLD 4626
Phone: 1800 800 341
Email: admin@threeriverspark.com.au
Thank you for trusting us with your information.